{"xsrfToken":"0f9946b687fd9d19d2f9b0f75dbb4c2b81cab496_lout","branding":{"id":"3","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#408ebd","headerLinkHoverBGColor":"#408ebd","headerBadgeColor":"#408ebd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4493746f-3401-415d-bfc1-61aee7b4a563/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWRhNjhkOC0yYjZlLTQ2YTItODdiYS0yMzEwYzZmOTllNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0OTM3NDZmLTM0MDEtNDE1ZC1iZmMxLTYxYWVlN2I0YTU2MyI6WyJyZWFkIl19LCJleHAiOjE3NDEyOTMyODUsIm5iZiI6MTc0MTI5MjY4NX0.3Cg58QlM4R_ur9Vc8GbAcjcn-CPH96No3WJPPjWhsqE&client=45da68d8-2b6e-46a2-87ba-2310c6f99e5b&mode=fit","logoId":"4493746f-3401-415d-bfc1-61aee7b4a563","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Insellerate Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Insellerate Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWRhNjhkOC0yYjZlLTQ2YTItODdiYS0yMzEwYzZmOTllNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDEyOTMyODUsIm5iZiI6MTc0MTI5MjY4NX0.mD1sxTx7bxTnn2-c_UttMR9LHZ1VS9RDqdIpcMRYb-8&client=45da68d8-2b6e-46a2-87ba-2310c6f99e5b&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10701,"serviceDeskId":3,"name":"Customer Support","description":"<p>Learn more, access help articles by topic and if you need to raise a Customer Support Request with an Insellerate team member, please find the request type below and send it in. We will get back to you soon!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"75","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"","icon":12914,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12914","groups":[7],"key":""},{"id":"118","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Provide general feedback to our team</p>","icon":12814,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12814","groups":[7],"key":""},{"id":"20","name":"General Support","descriptionHtml":"<p>By completing the questions below we can more quickly answer your question and get you to the right person for help.</p>","callToAction":"General Support","introHtml":"<p>Is something not working right and you need help configuring or troubleshooting? Select this to request type for assistance.</p>","icon":11630,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11630","groups":[7],"key":""},{"id":"25","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11607,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11607","groups":[21,7],"key":""},{"id":"78","name":"Data Team Request","descriptionHtml":"","callToAction":"Data Team Request","introHtml":"","icon":12809,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12809","groups":[],"key":""},{"id":"27","name":"Licensing and Billing Questions","descriptionHtml":"","callToAction":"Licensing and Billing Questions","introHtml":"<p>If you have any questions regarding billing, just let us know.</p>","icon":12872,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12872","groups":[],"key":""},{"id":"76","name":"Professional Services","descriptionHtml":"","callToAction":"Professional Services","introHtml":"","icon":12818,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12818","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"},{"id":21,"name":"Change Requests"}],"orderMapping":{"7":[118,20,75,25],"11":[76,78,25,75,20,27],"21":[25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e99c2b80-110d-32ce-96df-5e2a3058ce96","appLinkName":"","appLinkUrl":"","spaceKey":"INSPT","spaceName":"INS Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://insellerate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWRhNjhkOC0yYjZlLTQ2YTItODdiYS0yMzEwYzZmOTllNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDEyOTM4ODUsIm5iZiI6MTc0MTI5MjY4NX0.MI0OPFKftyaEMnsh3MQH_8yItULG9DjSPfX0spt71Q4","targetCollection":"upload-project-10701","endpointUrl":"https://api.media.atlassian.com","clientId":"45da68d8-2b6e-46a2-87ba-2310c6f99e5b","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10701,"form":{"name":"General Support","descriptionHtml":"<p>By completing the questions below we can more quickly answer your question and get you to the right person for help.</p>","callToAction":"General Support","intro":"<p>Is something not working right and you need help configuring or troubleshooting? Select this to request type for assistance.</p>","instructions":"<p>By completing the questions below we can more quickly answer your question and get you to the right person for help.</p>","icon":11630,"iconUrl":"https://insellerate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11630","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11526","fieldConfigId":"12142","label":"What feature is causing this issue?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10618","label":"inFlow: Lead Management","selected":false,"children":[]},{"value":"10995","label":"inFlow: Alerts & Open Leads","selected":false,"children":[]},{"value":"10622","label":"inFlow: Partners","selected":false,"children":[]},{"value":"10984","label":"inFlow: Calling List","selected":false,"children":[]},{"value":"11008","label":"User Registration","selected":false,"children":[]},{"value":"10611","label":"Click to Call/Telephony","selected":false,"children":[]},{"value":"10903","label":"Webphone","selected":false,"children":[]},{"value":"10614","label":"Login Issues","selected":false,"children":[]},{"value":"10615","label":"SMS / Text Message","selected":false,"children":[]},{"value":"10902","label":"AgentConnect (Open House Flyers & Single Property Sites)","selected":false,"children":[]},{"value":"10983","label":"inTouch: Content Library","selected":false,"children":[]},{"value":"10985","label":"Custom Filters, Queue's & Preset Reports","selected":false,"children":[]},{"value":"10613","label":"LOS or POS Sync Issues","selected":false,"children":[]},{"value":"10999","label":"Mobile App","selected":false,"children":[]},{"value":"10612","label":"inLead: Campaigns (Lead Vendor Posts)","selected":false,"children":[]},{"value":"10993","label":"inLead: Inbound Call Routing","selected":false,"children":[]},{"value":"10617","label":"InTouch Set-up (Automated Emails & Text Messages)","selected":false,"children":[]},{"value":"10619","label":"inSight: Main Dashboard","selected":false,"children":[]},{"value":"10987","label":"inSight: My Pipeline","selected":false,"children":[]},{"value":"10988","label":"inSight: Marketing Report","selected":false,"children":[]},{"value":"10989","label":"inSight: Sales Manager Report","selected":false,"children":[]},{"value":"10990","label":"inSight: Referral Partner & RE Agent Report","selected":false,"children":[]},{"value":"10991","label":"inSight: Email or SMS Report","selected":false,"children":[]},{"value":"10992","label":"inSight: Inbound Call Routing Report","selected":false,"children":[]},{"value":"11006","label":"AI Assistant","selected":false,"children":[]},{"value":"11000","label":"Borrower/Partner Search","selected":false,"children":[]},{"value":"11003","label":"Follow-Ups","selected":false,"children":[]},{"value":"11004","label":"Notifications","selected":false,"children":[]},{"value":"10998","label":"Branches","selected":false,"children":[]},{"value":"11002","label":"Permissions","selected":false,"children":[]},{"value":"10986","label":"Workflow Changes","selected":false,"children":[]},{"value":"11001","label":"Duplicate Management","selected":false,"children":[]},{"value":"10994","label":"Webhooks","selected":false,"children":[]},{"value":"10997","label":"API Request","selected":false,"children":[]},{"value":"10996","label":"Third-Party Integrations","selected":false,"children":[]},{"value":"11005","label":"Disaster Recovery","selected":false,"children":[]},{"value":"10624","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11524","fieldConfigId":"12140","label":"What is the issue severity?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10605","label":"Limited - Teach me how to do something","selected":false,"children":[]},{"value":"10606","label":"Moderate - A feature is no longer working normally and is slowing me down","selected":false,"children":[]},{"value":"10607","label":"High - A major feature has stopped working or is malfunctioning","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11525","fieldConfigId":"12141","label":"Who is this impacting?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10608","label":"Just one person","selected":false,"children":[]},{"value":"10609","label":"Me and several other people","selected":false,"children":[]},{"value":"10610","label":"Everyone in my company as far as I know","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11546","fieldConfigId":"12178","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/20","calendarParams":{"firstDay":0,"date":"2025-03-06T12:24:45-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e99c2b80-110d-32ce-96df-5e2a3058ce96","appLinkName":"","appLinkUrl":"","spaceKey":"INSPT","spaceName":"INS Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://insellerate.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWRhNjhkOC0yYjZlLTQ2YTItODdiYS0yMzEwYzZmOTllNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDEyOTM4ODUsIm5iZiI6MTc0MTI5MjY4NX0.MI0OPFKftyaEMnsh3MQH_8yItULG9DjSPfX0spt71Q4","targetCollection":"upload-project-10701","endpointUrl":"https://api.media.atlassian.com","clientId":"45da68d8-2b6e-46a2-87ba-2310c6f99e5b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Finsellerate.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlN2JjM2QyMmY5ZjgzZGU0NjBjYzZjZmMyZWIyZTNkMDUzMWM1MWFjMTE1M2I0MmE2YzVhYWIyOWQxYjczNTdmIiwiaXNzIjoiamlyYTowZGJkODExMS1lOTc4LTQxMWEtYjg0YS1iYWVkYjY0ZTMwMDciLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQxMjkzNTg1LCJpYXQiOjE3NDEyOTI2ODV9.EVxTkeFrqdABd4jP6-zFfjuZG6wZriVa1fQBWxOEmeM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6MGRiZDgxMTEtZTk3OC00MTFhLWI4NGEtYmFlZGI2NGUzMDA3IiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9pbnNlbGxlcmF0ZS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbnNlbGxlcmF0ZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDUyIsImlkIjoiMTA3MDEifX19LCJleHAiOjE3NDEyOTM1ODUsImlhdCI6MTc0MTI5MjY4NX0.GaAB2koPR6LIHi1gl2zn2fmoeEqYSAl3eaHZrERp5Y0\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://insellerate.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://insellerate.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"10701\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"10701\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"20\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://insellerate.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}