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My SMS text messages are not being delivered.
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Troubleshooting
Please follow through the below questions, it will help us quickly identify and resolve the issue. If at any step you need to reach our support team, please inform us at which step you left off.
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- A. The message does not populate in the chat
Please close all of Google Chrome and try again. If the issue persists, please contact our support team.
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- D. The message shows as sent, but I don’t believe that it is being received by the recipient
Please contact Contact our support team and inform them of the issue. Please also include whether this is occurring for one lead or multiple.
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3. Which of the below errors are you receiving?
- A. Provider Issue
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This typically indicates an issue with the borrower's phone. It could be that it’s not a mobile number or that the carrier is blocking your message. If you would like additional information, please contact our support team.
- B. [INSERT OTHER ISSUE HERE]. Other Error Message
Contact our support team and inform them of the issue. Please provide a screenshot of the error message so that we may quickly diagnose it.
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