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Within the call activity section of the lead, the call made during the distribution process will be displayed along with the call details
The call will also be recorded, and the recording can be accessed in the recording popup
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When the Lead Availability button is turned On
Lead can be disbrituted to the logged in user when leads are availavble and the logged in user is a qaulified agent
When the Lead Availability button is turned Off
Lead will not be distributed to the user even the user is a qualified agent
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