...
The user can enter either a valid user ID or the email for the prospect to be successfully distributed and assigned
The user ID can be obtained from the User Registration
With a valid email address or user ID, the user assigned to the lead receives a green toaster with lead details to notify them of a new lead assigned
Clicking on the green toaster will redirect the user to the lead’s details in inflow
An invalid email address or user ID examples are
A user id or email address in the wrong format such as in letters
A blank user id or email address
A valid email address or user id in the system but belonging to a different org
If the prospect (lead) is not distributed successfully, it ends up on the Lead Exception page and on inflow in the Unassigned Leads section
When the lead is successfully posted, the response shows a prospect ID and an application ID since the prospects are directly assigned to agents
Regardless of whether the Lead Availability button is turned On or Off, a lead distributed via the Direct method will always be assigned to the specified agent
Distribute Direct is also not affected by Distribution filters set up in User Registration for any user