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Email action results are recorded in four columns:
Email Attempted: Displays count of email sends that were attempted by Insellerate
Email Delivered: Displays count of emails that were successfully delivered to the recipient
Email Opened: Displays count of emails that were viewed/opened by the recipient
Email Clicked: Displays count of emails that contained a link which was clicked on by the recipient
The Email Delivered, Opened and Clicked columns always contain a percentage along with the count such as 8 (100%), 45 (97.83%). The percentages indicate how much of the previous count is applicable to this count.
The formulas are:
Email Delivered percentage = (Email Attempted/Email Delivered count)*100
Email Opened percentage = (Email Opened count/Email Delivered count)*100
Email Clicked percentage = (Email Clicked count/Email opened count)*100
The Totals row for the Delivered, Opened, and Clicked columns displays the sum of all the counts and the average percentage of all rows.
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RVM action results are recorded in three columns:
RVM Attempted: Displays count of RVM calls that were attempted by Insellerate
RVM Sent: Displays count of RVM calls that were successfully made to the application
RVM Responded: Displays count of inbound calls that were made by the recipient to the RVM number
The RVM Sent and Responded columns always contain a percentage along with the count such as 8 (100%), 45 (97.83%). The percentages indicate how much of the previous count is applicable to this count.
The formulas are:
RVM Sent percentage = (RVM sent/RVM attempted count)*100
RVM Responded percentage = (RVM responded count/RVM sent count)*100
The Totals row for the Sent and Responded columns displays the sum of all the counts and the average percentage of all rows.
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SMS action results are recorded in three columns:
SMS Attempted: Displays count of text messages that were attempted by Insellerate
SMS Sent: Displays count of text messages that were successfully sent to the application
SMS Responded: Displays count of text messages that were replied in response to the inTouch SMS by the recipient to the SMS number
The SMS Sent and Responded columns always contain a percentage along with the count such as 8 (100%), 45 (97.83%). The percentages indicate how much of the previous count is applicable to this count.
The formulas are:
SMS Sent percentage = (SMS sent/SMS attempted count)*100
SMS Responded percentage = (SMS responded count/SMS sent count)*100
The Totals row for the Sent and Responded columns display sum of all the counts in the column and the average percentage of all rows
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Webhook action results are recorded in two columns:
Webhook Attempted: Displays count of text messages that were attempted by Insellerate
Webhook Sent: Displays count of text messages that were successfully sent to the application
The Webhook Sent column always contains a percentage along with the count such as 8 (100%), 45 (97.83%). The percentages indicate how much of the previous count is applicable to this count.
The formula is Webhook Sent percentage = (Webhook sent count/Webhook attempted count)*100
The Totals row for the Sent columns display sum of all the counts in the column and the average percentage of all rows.
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