...
Direct Inbound Call Count
All calls made directly to the agent’s work phone number
Talk Time
Total duration of the call made
Outbound Call Count
All calls made by the agent to the borrower
Talk Time
Total duration of the calls made
Total Call Count
Sum of call counts for Inbound and Outbound columns
Total Talk time
Sum of talk time for Inbound and Outbound columns
Clicking on any call count displays the following popup
All three popups contain the same content as the Marketing Inbound Calls.
...
Columns
Column Name | Column Filter Type |
|---|---|
Call Counts | Number |
Call Time | Number |