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No available agents were found.
This reason is applicable to any distribution type.
If no agents are found that match the distribution group’s filter conditions or the User Registration’s distribution filters, a lead exception occurs.
No agents answered the call.
This reason is applicable to Distribute Ring All only.
Distribute Ring All is the only distribution type where calls are made to the agents in the distribution group and the prospect is assigned if an agent picks up and presses 1.
If no agent picks up and presses 1, a lead exception occurs.
No agents clicked the New Lead button.
for distribute all campaigns Distribute All
Columns
Assign: Option to assign the prospect to any user in the organization
Ignore: Option to ignore the prospect and hide it from Lead Exception
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If the Ignore button is clicked, a popup appears asking “Do you really want to ignore this lead?”
If the user selects OK, the lead is moved to the Ignored section. This hides the lead from the Lead Exception page. A green toastr appears to confirm the action.
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