...
Column Name | Column Filter Type | Description |
|---|---|---|
New | Number | All new leads assigned to the agent regardless of status |
Internal Transfer | Number | All leads that belong to a campaign marked as Internal Transfer |
Assigned | Number | All Includes all leads that were assigned to the agent via distribution or reassignment, minus the number of New Leads and Open Takes of that agentagent’s new leads and open takes |
Open Takes | Number | All leads that were open leads and were taken from Open Leads section or Global Search |
Total Received | Number | A total of all the previous columns per agent |