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Common Causes for Lead Exceptions
No available or eligible agents were found.
This reason is applicable to any distribution type.
If no agents are found that match the distribution group’s filter conditions or the User Registration’s distribution filters, a lead exception occurs.
No agents answered the call.
This reason is applicable to Distribute Ring All only.
Distribute Ring All is the only distribution type where calls are made to the agents in the distribution group and the prospect is assigned if an agent picks up and presses 1.
If no agent picks up and presses 1, a lead exception occurs.
No agents clicked the New Lead button.
This reason only applies to Distribute All campaigns.
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