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2. Try changing your “Work” phone in the user profile to a different number to see if that works. See our article on Changing Your Work Number.
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Occasionally, a user's work phone will begin to block the Insellerate number that calls it when initiating a Click-To-Call. Resolution: Option 1: Contact your carrier to make sure that the Insellerate number is not being blocked. You may want to reach out to our support team to ask the following question: “What is my organization number used for Click-To-Call?”. Your carrier may need that information. Option 2: We can replace the Insellerate number to a new one that will not be blocked, but this will change it for your entire organization. Please contact our support team for this change to be made. |
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Please contact our support team. |
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