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Column Name | Description |
|---|---|
Campaign | The inTouch Campaign the SMS Template is associated with |
Contact Type | Based on the Contact Type filter list: Borrower, Partner, Internal Team, or Manual |
SMS Template | The inTouch SMS template being used for SMS sent |
Sent Count | How many leads / contacts were identified per the inTouch filter criteria |
Processed % | How many leads / contacts Insellerate pushed to be sent to the carriers. Those excluded could be because of duplicates or bad SMS numbers |
Responded Count | Number of leads / contacts that responded to the SMS |
Responded % | % of SMS Processed that had a response |
Opted Out Count | Number of Leads / contacted that requested to be removed from SMS campaigns |
Opted Out Count % | % of leads / contacted processed that requested to be removed from SMS campaigns. |
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To View SMS Reports
Select SMS Report from the inSight drop-down menu.
The SMS Report page opens.
Click the ….Select the filters you want applied and select “Run Report” to view data.
| Info |
|---|
Based on the number time period or or number of SMS that were sent, the report may take up to 1 minute to complete |
[insert picture of UI with results]
SMS Detail Popup
You may select any hyperlink number in the report and it will open a detailed list of each SMS associated to the section.
For all except the “Response” related columns, the popup will include the following columns / data:
[insert picture of the popups without the response column]
The columns with response data will also include the actual response received from the leads / contact.
[insert picture of response popup]
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