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The Sales Manager Report is designed to provide a single page where managers and administrators can understand both the effort and success of each agent. Not every day is the same. Some days an agent may have a lot of success moving files through the pipeline and closing deals. Other On other days there may be minimal file movement but they are putting in the right amount of effort to create business and stay in touch with borrowers.

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Field

Description

Date

Lists the date range options by which the user manager/admin can filter grid results based on the duration in which the applications were created

Branch

Lists all of the branch permissions of the logged-in user by which the user can filter grid results based on the primary branch of the application

Loan Purpose

Lists all of the loan purposes mapped within the organization by which the user can filter grid results based on the loan purpose associated with the application

Campaign

Lists all of the campaigns that have matching branch permissions with the logged-in user by which the user can filter grid results based on the campaign the application belongs to

Marketing Channel

Lists all of the types of campaign marketing channels

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Report Sections

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The Sales Manager Report is divided into four sections. Each report section is divided into columns (data points) for review. The sections are:

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The columns in the User Information section are fixed. The agents displayed have matching user branch permissions as the logged-in usermanager/admin. By default, whenever the report is run, the entire list of agents is always displayed. Only the counts in the grid results change according to the filter conditions.

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Locks / Lock / Transfer

Column Name

Filter Type

Description

Leads / New

Number

  • Count of the first time a lead is created and initially assigned to an agent

  • New application in the system

  • Created via lead distribution, manual creation, or taken from Unassigned

Leads / Internal Transfers

Number

  • Count of all existing leads associated with an Internal Transfer lead campaign that are assigned to an agent

  • Typically, assignment to an agent is done by a CSR or internal transfer agent

Leads / Assigned

Number

  • Count of all existing leads that are assigned to the agent manually

  • Existing leads previously assigned to another agent

  • Excludes all Internal Transfer lead campaigns

Leads / Open Takes

Number

Count of all Open Leads the agent takes

Leads / Total Received

Number

Total of all New, Assigned, Assigned - Internal Transfer, and Open Takes for the agent

Credit / Credit Pulls

Number

  • Total credit pulls the agent completed for the defined time period

  • Not related to a credit pull workflow status but based on direct information from the LOS or Credit Bureau integration

Credit / Credit Transfer

Locks / Lock

Status Section

The Status section is hidden by default and can be added using the column settings. The statuses displayed within the Status section depend on the statuses configured and ordered for the organization. See the Columns in Status article for details.

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