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New Features/Enhancements

Highlights

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Admin: Ability to update Field Views in Custom Queues

What does it mean for Admins?

Currently, Admins can not update Field Views that they did not create. This enhancement allows Admins to view and edit Field Views associated with their Custom Queues.

inTouch: System limits added for the maximum number of emails and RVMs, SMS sent daily

What does it mean to Marketing Managers, Sales Managers, and Admins?

We want to ensure you are getting the most from your Engagements. Phone carriers and email providers are watching for SPAM messages. We are setting limits at the organization level as a layer of protection. These limits are in place to protect your number and domain reputation against accidental sends to large data sets.

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  • Email: 100,000

  • SMS: 10,000

  • RVM: 10,000

inLead: ICR numbers not allowed in user profiles

What does it mean to Marketing Managers, Sales Managers, and Admins?

Insellerate does not prohibit users from using an ICR number as a work number in a user profile. A user profile containing an ICR number creates a loop between the user profile and inbound call campaigns. ICR numbers should never be used as user profile phone numbers. Insellerate will now display an error and will not allow ICR numbers to be added to the user profile.

User Profile

inSight: Webhooks Report

What does it mean to Marketing Managers, Sales Managers, and Admins?

A new permissions-based report was added for Webhooks. It will display the most recent 100 webhook events and results. If you want access to this report, you must request access via support.

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inSight: My Reports optimized

What does it mean to Marketing Managers, Sales Managers, and Admins?

My Reports processing was redesigned to optimize performance, notification, and speed of delivery of reports in the queue and running.

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Bugs

inTouch: Partner Dropdown Field results

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Issue: The external API to update the mobile phone was not updating even though the response showed success.

Status: Resolved

Add bugs from 131 insellerate projects INS3506 and INS3507