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To upload to a set of agents, you can add “AssignToEmail” AssignToEmail or “AssignToUserId” AssignToUserId as a column in the CSV. The Default drop down dropdown can be used to default to a specific agent in the case “AssignToEmail” and “AssignToUserId” if AssignToEmail and AssignToUserId are both missing, or they are present but the email address or userid user ID passed into the columns does not match an agent in the CRM.
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