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Key Words and Phrases: Identifies the most frequently used words and phrases during the call, offering insights into the main themes and focus areas.
Interaction Styles: Describes the predominant interaction styles used during the call, such as information gathering or solution-oriented discussions.
Custom Queues
There are 3 custom queues used to segment the AI enriched leads. Managers will have view all, and non-Managers will only be able to view their own leads.
AI - Assistant Hot Deals
These represent leads with a Deal Score of 8 or above, which indicate a higher likelihood the lead will convert.
AI Assistant - Call Coaching
These represent leads with a call review score 6 or below, and a deal score more than 6. These are calls where there may be an opportunity to coach the agent.
AI Assistant - Call Highlights
These represent leads with a call review score 8 or above. These are calls where the agent may have done exceptionally well.
Advanced Coaching Add-On
Overview
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