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Our AI Call Analysis Tool offers comprehensive insights into client interactions, providing agents with actionable feedback to enhance communication effectiveness and decision-making during calls. It enables post-call summaries to improve customer engagement and outcomes. This article describes:
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Features
Sentiment Analysis
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Key Words and Phrases: Identifies the most frequently used words and phrases during the call, offering insights into the main themes and focus areas.
Interaction Styles: Describes the predominant interaction styles used during the call, such as information gathering or solution-oriented discussions.
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Custom Queues
There are 3 three custom queues used to segment the AI-enriched leads. Managers will have view all, View All permissions and non-Managers managers will only be able to view their own leads.
AI - Assistant Hot Deals: These represent leads with a Deal Score of 8 or above, which indicate a higher likelihood the lead will convert.
AI Assistant - Call Coaching: These represent leads with a
call review scoreCall Review Score 6 or below, and a
deal scoreDeal Score more than 6. These are calls where there may be an opportunity to coach the agent.
AI Assistant - Call Highlights: These represent leads with a
call review scoreCall Review Score 8 or above. These are calls where the agent may have done exceptionally well.
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Advanced Coaching Add-On
Overview
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