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Custom logic will enable by status to define the Call Routing Flow, Distribution Type, and Distribution Group by Campaign. Settings can be found in the Campaign Inbound Call Routing Settings.
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Calendar: Managers Can View Others' Calendar Events
Managers are now able to select a team or user via the Team/Agent dropdown to view any calendar events scheduled for that group in the “Calendar” Calendar list.
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Other Bugs/Updates
The following issues have been resolved.
Application Search and Special Characters: If you cut and paste
Issue: When cutting and pasting a phone number with special characters the , the search process included any typed-in special characters which resulted in inaccurate search results. The search process will remove them when looking for a matching record.Preset Reports / Queues and Filters:
Branch association is now required to save the settings. If no Branch Associationbranch association is set, the preset report, custom queue, and/or custom filter will not be available for anyone to use.SMS Export Button
Issue: The button was not working: Resolved.