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Column Name | Column Filter Type | Description |
|---|---|---|
New | Number | All new leads assigned to the agent regardless of status |
Internal Transfer | Number | All leads that belong to a campaign marked as Internal Transfer |
Assigned | Number | Includes all leads assigned to the agent via distribution or reassignment, minus the agent’s new leads and open takes |
Open Takes | Number | All leads that were open leads and were taken from Open Leads section or Global Search |
Total Received | Number | A total of all the previous columns per agent |