‼️ Regulatory Update ‼️
A recent ruling, effective November 21, 2022, determined Ringless Voicemails (RVM) are illegal without “Prior express consent.”
To see the details in the ruling: FCC Declares 'Ringless Voicemails' Are Subject to Robocalling Rules
Due to these changes, clients are advised to review and update consent language as needed before activating ringless voicemails.
New Features/Enhancements
Highlights
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Admin: Ability to update Field Views in Custom Queues
What does it mean for Admins?
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inTouch: System limits added for the maximum number of emails and RVMs, SMS sent daily
What does it mean to Marketing Managers, Sales Managers, and Admins?
We want to ensure you are getting the most from your Engagements. Phone carriers and email providers are watching for SPAM messages. We are setting limits at the organization level as a layer of protection. These limits are in place to protect your number and domain reputation against accidental sends to large data sets.
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Email: 100,000
SMS: 10,000
RVM: 10,000
inLead: ICR numbers not allowed in user profiles
What does it mean to Marketing Managers, Sales Managers, and Admins?
Insellerate does not prohibit users from using an ICR number as a work number in a user profile. A user profile containing an ICR number creates a loop between the user profile and inbound call campaigns. ICR numbers should never be used as user profile phone numbers. Insellerate will now display an error and will not allow ICR numbers to be added to the user profile.
inSight: Webhooks Report
What does it mean to Marketing Managers, Sales Managers, and Admins?
A new permissions-based report was added for Webhooks. It will display the most recent 100 webhook events and results. If you want access to this report, you must request access via support.
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inSight: My Reports optimized
What does it mean to Marketing Managers, Sales Managers, and Admins?
My Reports processing was redesigned to optimize performance, notification, and speed of delivery of reports in the queue and running.
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Bugs
inTouch: Partner Dropdown Field results
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