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Leads for marketing campaigns
Leads for individual users
Lead calls an agent may take in a set amount of time from an inbound call routing campaign
Leads taken from a custom queue
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Lead caps are a permission setting that requires an agent or organization to request access from the Insellerate Superadmin. |
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When the call duration meets or exceeds the minimum seconds specified, it will add +1 to the agent’s lead count for the lead cap check. If the call duration lasts shorter than the minimum specified, it will not add to the lead count for the lead cap check.
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Leads Taken from a Custom Queue
The Daily Cap field appears when the Take button is toggled to Yes in the Custom Queue (Custom Queue List) data inputscreen. It allows users to set a limit to the number of leads taken from the custom queue. The max is 100.
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