Content Comparison

Text Messages / Sent

• How many text messages the agent manually sent

• Does not include automated text messages from inTouch

Text Messages / Invoiced Message

The combined number of sent and received text messages

Text Messages / Received

How many text messages the agent received from borrowers regardless of if the original text to the borrower was sent manually by the agent or was automatically sent via inTouch

Marketing Inbound Calls /
Call Count

• Count of all calls associated inbound marketing campaigns

• Does not exclude if a borrower calls in multiple times

Marketing Inbound Calls /
Talk Time

• Total Talk Time of all calls associated inbound marketing campaigns

• Does not exclude if a borrower calls in multiple times

Marketing Inbound Calls/
Unique Call Count

• Count of all unique calls associated to inbound marketing campaigns

• Each phone number only counted once; i.e., duplicates are removed

Marketing Inbound Calls/
Unique Talk Time

• Total Talk Time of all unique calls associated to inbound marketing campaigns

• Each phone number and talk time only counted once; i.e., duplicates are removed

Direct Inbound / Call Count

• Count of all direct calls the agent received either via Insellerate direct inbound call routing or agent third-party desk phone if data integration exists

• Excludes inbound marketing calls

Direct Inbound / Talk Time

• Total Talk Time of all direct calls the agent received either via Insellerate direct inbound call routing or agent third-party desk phone if data integration exists

• Excludes inbound marketing calls

Outbound / Call Count

Count of all outbound calls made either via Insellerate Click-to-Call or agent third-party desk phone if data integration exists

Outbound / Talk Time

Total Talk Time of all outbound calls made either via Insellerate Click-to-Call or agent third-party desk phone if data integration exists