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Images can be received in text conversations by agents. Agents must have MMS enabled and “display images” permission turned On within Insellerate to receive images. If MMS is enabled but “display images” permission is turned off, agents and the sender will be notified that an image was attempted.
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Agents have the option to download images by clicking the Download button at the bottom right of the image.
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Consents
The consent status is in each contact card on the left as a color-coded circle. To send a consent request to a contact, the user clicks the Consents button to view all consent statuses for each contact. Users can also send/resend consent in this section. See the Consent article for details.
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