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Rebecca Kornblum

Rebecca Kornblum

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titleB. NO

Make sure to collect consent to text the borrower.

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If the "Send Consent" option is greyed out and you cannot click it, please contact your system admin and inform them what campaign the lead is in. They may have deactivated the ability to text leads within that campaign.

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2. What happens when you enter your message and click “Send”?

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titleC. The message populates in the chat but includes a red error message (next to the timestamp)
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Move to #3.

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titleD. The message shows as sent, but I don’t believe that it is being received by the recipient

Contact our support team and inform them of the issue. Please also include whether this is occurring for one lead or multiple.

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