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Our AI Call Analysis Tool offers comprehensive insights into client interactions, providing agents with actionable feedback to enhance communication effectiveness and decision-making during calls. It enables post-call summaries to improve customer engagement and outcomes. \
This article describes:
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Features
Health Score
Available exclusively in the AI Email Report.
Score: The Health Score provides a comprehensive assessment of the agent's overall performance, considering both on-call activities and other relevant metrics to gauge their effectiveness.
Sentiment Analysis
Score: Analyzes the emotional tone of the conversation, assigning a numerical value to the sentiment expressed by both agent and client.
Score Reasoning: Details why a particular score was assigned based on the nature of the conversation.
Sentiment Outcome: Classifies the overall sentiment of the call as positive, neutral, or negative.
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