WebPhone

Open the WebPhone Sidebar Control Panel

Click the blue WebPhone tab on the right side of the screen.
The WebPhone control panel opens. The Insellerate application shifts to the left.

Open the WebPhone Floating Control Panel

From the WebPhone sidebar control panel, click the four squares icon.
The WebPhone floating control panel opens inside the Insellerate application.

WebPhone Sidebar Control Panel

1 The WebPhone On/Off button turns the WebPhone On/Off. When WebPhone is turned Off, calls ring to the user’s office phone as they did without WebPhone.

2 The Inbound On/Off button turns off WebPhone inbound calls but allows the user to continue to make outbound calls via WebPhone. Inbound calls are sent to the user’s desk phone.

3 The Debug Log button allows users to share feedback (issues and improvement suggestions) with the Insellerate team.

4 The four squares icon allows the user to switch from the sidebar WebPhone control panel to the floating WebPhone control panel.

5 This closes the sidebar WebPhone control panel.

6 The Settings button allows users to configure their input/output audio devices, ringtone when receiving an inbound call, and auto-DTMF feature.

7 The Number Loader returns the dialing feature.

8 The Insellerate WebPhone number is the same as the Insellerate SMS number.

9 This field communicates if the inbound call is On or Off per the user’s settings.

10 Displays the number the user is talking to or the number the user dialed manually.

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14 The Mute button disables the caller’s ability to hear the user talk via WebPhone.

15 The Hold button allows the caller to hear hold music and disables the user’s ability to hear the caller.

WebPhone Floating Control Panel

1 The Settings button allows users to configure their input/output audio devices, ringtone when receiving an inbound call, and auto-DTMF feature.

2 The Number Loader returns the dialing feature.

3 Closes the sidebar WebPhone control panel.

** All other functions are the same as the sidebar WebPhone control Panel.

WebPhone Settings

Users can configure their input/output audio devices, ringtone when receiving an inbound call, and auto-DTMF feature.

Audio Devices

Audio input/output devices are the devices that the browser finds. If the user allows microphone access or headset/speaker access for their browser, options appear in the dropdown.

Audio Devices fields:

Audio Input
Audio Output

Auto DTMF

The Auto DTMF setting is for the WebPhone to auto-press a number when starting or answering a call. Users can enter any digit between 0 and 9. Users most commonly select '1' for the Click-to-Call, Ring All, and ICR features. Leaving the field blank disables this setting.

Auto DTMF fields: