‼️ Regulatory Update ‼️
A recent ruling, effective November 21, 2022, determined Ringless Voicemails (RVM) are illegal without “Prior express consent.”
To see the details in the ruling: FCC Declares 'Ringless Voicemails' Are Subject to Robocalling Rules
Due to these changes, clients are advised to review and update consent language as needed before activating ringless voicemails.
New Features/Enhancements
Highlights
Admin: Ability to update Field Views in Custom Queues
What does it mean for Admins?
Currently, Admins can not update Field Views that they did not create. This enhancement allows Admins to view and edit Field Views associated with their Custom Queues.
inTouch: System limits added for the maximum number of emails and RVMs, SMS sent daily
What does it mean to Marketing Managers, Sales Managers, and Admins?
We want to ensure you are getting the most from your Engagements. Phone carriers and email providers are watching for SPAM messages. We are setting limits at the organization level as a layer of protection. These limits are in place to protect your number and domain reputation against accidental sends to large data sets.
If you plan to dramatically increase your use of emails, RVM, or SMS, discuss the best implementation path with your Customer Success Manager. An example might include warm-up periods for your email ramp-ups.
New daily limitations in inTouch:
Email: 100,000
SMS: 10,000
RVM: 10,000
inLead: ICR numbers not allowed in user profiles
What does it mean to Marketing Managers, Sales Managers, and Admins?
Insellerate does not prohibit users from using an ICR number as a work number in a user profile. A user profile containing an ICR number creates a loop between the user profile and inbound call campaigns. ICR numbers should never be used as user profile phone numbers. Insellerate will now display an error and will not allow ICR numbers to be added to the user profile.
inSight: Webhooks Report
What does it mean to Marketing Managers, Sales Managers, and Admins?
A new permissions-based report was added for Webhooks. It will display the most recent 100 webhook events and results. If you want access to this report, you must request access via support.
inSight: My Reports optimized
What does it mean to Marketing Managers, Sales Managers, and Admins?
My Reports processing was redesigned to optimize performance, notification, and speed of delivery of reports in the queue and running.
Bugs
inTouch: Partner Dropdown Field results
Issue: The partner fields in the filter setup were not displaying all results.
Status: Resolved
inTouch: AgentConnect Static Flyer Search
Issue: Search results were not pulling up all flyers within a search result.
Status: Resolved
inTouch: Negated Filter
Issue: The Negated Filter did not include the Null and Exclude Null.
Status: Resolved
Sales Manager Report
Issue: Calls not tied to an application are not displaying on the SMR report.
Status: Resolved
Integrations: Mortgage Coach Fields
Issue: Field lengths need to increase to display full results.
Status: Resolved
External Contact API - Mobile Phone Updates
Issue: The external API to update the mobile phone was not updating even though the response showed success.
Status: Resolved