All incoming and outgoing calls are listed within the Call activity section of a lead on the right side of inflow

• The first column indicates the type of call

  • inbound or outbound

• The second column indicates if the call is successful connected

• If an outbound or inbound call is not successfully connected, the call details will not be displayed in the call activity section

• The third column displays the Talk time duration of the entire call

  • If a call’s talk time is under 30 seconds, the talk time duration is displayed as 00:00:00

  • If the call’s talk time is greater than 30 seconds, the actual talk time is displayed

  • The talk time is displayed as a hyperlink only if the Ytel Phone recording permission is ON for the org

Call recording

• Click on the talk time hyperlink will display a call recording popup

• The popup plays the recording of the call from being dialed/placed to the end of the call

  • This is the reason the recording time may differ slightly from the call talk time in the call activity section