Steps:
Click on any call count in the Total Calls column
Call Records will be displayed
The phone numbers will be showed up as a blue link (if phone permissions are On for the user) and can be click-to-called
The talk times column should display the individual call times per campaign and should match the talk times in the call activity section of the leads in the campaign selected
The total in this popup should match the lead count in marketing report
Columns and filter type of each column in Call Records
Column Name | Column Definition | Column Filter Type |
Date | The date/time on which the phone call was made | Date+time |
Phone | The phone number to or from which the call was made | Multi+search |
Talk time | Total call duration of the call (HH:MM:SS) | Number (seconds) |
Current Status | Current status in inflow the lead is in | Multi+search |
Last activity | Current activity of the status in inflow the lead is in | Multi+search |
Campaign | The campaign to which the lead belongs | Multi+search |
Borrower Email address | The lead’s email address | Multi+search |
Loan rate | Loan rate decided for the lead as mentioned in inflow | Number |
Loan balance | Balance loan amount as mentioned in inflow | Number |