The WebPhone settings allow you to configure the WebPhone to personalize the options to fit your workflow best.
Click the blue WebPhone button on the side of the screen to open the WebPhone Panel.
Click the Settings icon.
The WebPhone Settings Panel opens.
Follow the guidance in this section to adjust the WebPhone settings. Clicking Save at the bottom of the screen will establish your new setting(s) as the default going forward.
Audio input/output devices are the devices that the browser finds. If the user allows microphone access or headset/speaker access for their browser, options appear in the drop-down menus.
The Audio Devices fields include:
Audio Input: Allows you to select the device from which you would like to hear the call.
Audio Output: Allows you to select the device from which you would like to use the microphone.
The Auto DTMF settings allow you to auto-press a number when starting or answering a call. You can enter any digit between 0 and 9. Users most commonly select '1' for the Click-to-Call, Ring All, and ICR features. Leaving the field blank disables this setting.
The Auto DTMF fields include:
Auto DTMF on after answering an incoming call
Auto DTMF on after the outgoing call is answered
Setting the Auto DTMF options eliminates the need to press '1' when answering or calling a contact. |
The Ringtone settings provide options on what you will hear when an inbound call is received.
Click the Phone Ringtone drop-down to display the other ringtone options.
The default options play the announcement “You have an inbound call waiting.”
There are two additional tones you can select to customize your ringtone.
The Voicemail / Find Me Follow Me feature helps you manage what happens when an inbound call is missed or rejected through the WebPhone. The toggle switches between the Voicemail selection and the Find Me Follow Me (Call Forwarding) option.
Voicemail: Voicemail is a traditional recorded message that plays to the caller. It then allows the caller to record a message. See the How to Set Up Voicemail article for details.
Find Me Follow Me: The Find Me / Follow Me option is the setting within the WebPhone that forwards calls to another number of your choice. See the How to Use Find Me Follow Me article for details.
Enter a number between 5 and 60 in the Voicemail Inbound Call Timeout field. This allows you to choose the length of time that the phone will ring before the call goes to voicemail. You can set the time anywhere between 5 and 60 seconds.
Click the Reset All Settings button to reset all of the settings back to the defaults.
