New Features/Enhancements

ICR Call Completed Status Webhook: Added New Outcome

A new outcome named “Primary Agent Answered” was added to the Call Outcome webhook.

The Call Completed Status webhook can post the results of all inbound calls to a third-party endpoint.

Data will include:

• Call Campaign Number

• Outcome of the call

• Users included in the distribution group

• Winner of the call

• Call time details: when and call length

Contact Insellerate Support for more information on how to set up this service.

Bugs

User Login Status

Issue: If the user was logged in to multiple tabs, the user status was not logging properly.
Status: Resolved.

My Pipeline Export All and My Reports Access

Issue: Updates to export all for My Pipeline caused access issues for viewing the report in My Reports. Additional permissions were required.

Status: Resolved. Please contact support@insellerate.com if you need to provide access to export all functionality to team members.