New Features/Enhancements
Marketing Report and Sales Manager Report: Additional Data
The Marketing Report and Sales Manager Report have additional columns of data added and visible on the report: The data for Locks comes from the LOS. Total number of Locks, Lock to transfer %, and Credit to Transfer %.
Bugs
inSight: Engagement Report: Ringless Voicemail
Issue: Ringless Voicemails are not accurately reflected in the Engagement Report. This system enhancement ensures all RVM messages sent by the application are reported.
Status: Resolved
My Pipeline: Pipeline Report Filters
Issue: My Pipeline report filters were not allowing fields to be updated and changed.
Status: Resolved
My Pipeline: Clearing Filters
Issue: When clearing filters in the grid, the left panel filters are also clearing.
Status: Resolved
User Status: Logged On/Off Date
Issue: Logged On/Off Date Column Date format is changing when the user hangs up.
Status: Resolved
inTouch: Partner applications
Issue: inTouch Partner applications not showing on the email report.
Status: Resolved
inTouch: Task Failure
Issue: inTouch Task failures occur when the Follow-Up Filter has a Null value.
Status: Resolved
inTouch: Ringless Voicemail
Issue: Ringless Voicemails were not being sent out.
Status: Resolved
Custom Queue Filters
Issue: When using a Date/Time filter with a Text Filter, no data returns.
Status: Resolved
Custom Queue Updates
Issue: Custom Queue updates were failing when updating the field views associated with the Custom Queues.
Status: Resolved
Engagement Report: Display Issue
Issue: When running engagement reports with results of more than 10, the results were loading outside of the display panel.
Status: Resolved
Bulk User Creation
Issue: Errors when trying to bulk upload users.
Status: Resolved
Alerts Priority
Issue: The timer column displays incorrectly for day 1.
Status: Resolved
inFlow Data
Issue: inFlow subtracting 8 hours from date/time.
Status: Resolved
Internal Call Report
Issue: In-progress call attempts not accurately showing for agents called.
Status: Resolved
Follow-Ups: Creating Follow-Ups
Issue: Users without branch permissions to the branch they belong to were not able to set a follow-up.
Status: Resolved
Ringless Voicemail Numbers: Unavailable for purchase
Issue: Superadmins unable to purchase ringless voicemail numbers
Status: Resolved