Notifications keep you updated and track your leads. There are multiple types of notifications:
New Lead Notifications
New Lead Button
Email Notifications
Follow Ups
SMS Notifications
New Lead Notifications
Applications that have been assigned but not viewed are listed in New Lead Notifications.
To learn more, see the New Lead Notifications article.
New Lead Button
When a new lead is available for campaigns set to Distribute All, the New Leads button appears. The first agent to click the button is assigned the lead.
Email Notifications
Campaigns can be set up to send email notifications whenever a new lead is assigned.
To learn more, see Managing campaigns (article).
Follow Ups
Follow ups can be scheduled for applications to remind you to perform an action in the future.
To learn more, see the Follow Ups article.
SMS Notifications
The SMS Notification icon shows the number of unread SMS messages. Clicking on this icon will open a dropdown, displaying most recent messages on top.
To learn more, see the SMS Overview article.