Local Dial presence is a feature that uses a purchased phone number with the same area code as the borrower’s area code during an outbound call. The Local Dial Presence page contains a list of all the number purchased with specific area codes for the org. These numbers are shared by all the users in the org
When a user places an call to the borrower, the caller ID displayed on the borrower’s phone is the local dial presence number with the same area code
If there is no local dial presence number with the same area code, the caller ID displayed on the borrower’s phone is the caller ID mentioned in the user profile of the user who performs the call
The agent’s caller ID will always display when it matches the area code of the borrower
If both Local Dial Presence and Caller ID are not defined, then user’s organization number will appear
If a borrower calls back the Local Dial Presence number, Insellerate will transfer the call to the last user who made a call to the borrower
The call will connect to the user’s work phone number defined in their user profile
User can Add mappings from existing phone numbers to new area codes
One phone number can be tied to multiple area codes
Existing mapping can be deleted by check the box at the last column of each row and then click on delete button
New local dial presence numbers can be purchased by area code by clicking on the Purchase Org Numbers button
If numbers are available for the selected area code, a green toaster is displayed and the numbers will be successfully purchased
If a number with that area code is not available then a warning toaster will be displayed to notify the user
A local dial presence number can be deleted by clicking on the Delete Org Numbers button