New Features/Enhancements
ICR Call Completed Status Webhook: Added New Outcome
A new outcome named “Primary Agent Answered” was added to the Call Outcome webhook.
The Call Completed Status webhook can post the results of all inbound calls to a third-party endpoint.
Data will include:
Call Campaign Number
Outcome of the call
Users included in the distribution group
Winner of the call
Call time details: when and call length
Contact Insellerate Support for more information on how to set up this service.
Bugs
User Login Status
Issue: If the user was logged in to multiple tabs, the user status was not logging properly.
Status: Resolved.
My Pipeline Export All and My Reports Access
Issue: Updates to export all for My Pipeline caused access issues for viewing the report in My Reports. Additional permissions were required.
Status: Resolved. Please contact support@insellerate.com if you need to provide access to export all functionality to team members.