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Source
The user can select from two sources of inbound marketing numbers – Client number and Insellerate number
Inbound marketing number
Insellerate number requires the user to buy a toll free or area code specific number. Client number is any number that they can manually input
No Match Call Forwarding Number
A call forwarding number is required to be input in case the borrower cannot be connected to any agent
If the primary Primary agent of the borrower is inactive or does not have active and has a work phone number, the borrower will be connected to the primary agent’s managerIf the primary agent does not report to a manager, the borrower will be connected to the org agent
Email is sent to Borrower from Action template 1 containing Inbound calling number – 1234567890. Agent A is the primary agent for the borrower
If the borrower calls 1234567890, the call will be routed to Agent A’s work phone number
If an org phone number does not exist, the borrower will be connected to the call forwarding number
SMS is sent to Borrower from Action template 4 containing Inbound calling number – 1122334455. Agent B is the primary agent for the borrower
If the borrower calls 1122334455, the call will be routed to the call forwarding number entered in the action template
If the inbound marketing number is blocked, the borrower will be routed to the call forwarding number
RVM is sent to Borrower from Action template 4 containing Inbound calling number – 6677889900. Agent C is the primary agent for the borrower
If the borrower calls 6677889900 and it has been blocked by the service provider, the call will be routed to the call forwarding number entered in the action template