The Team Agent Dropdown dropdown allows managers to view both their team and individual user counts.
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Viewing Permissions
The Team Agent Dropdown dropdown populates based on a user’s viewing permissions:
Default: view applications assigned to self me and any user who reports to me
View Team: view applications assigned to all teams who report to my manager
View All: view all applications regardless of owner
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These permissions are set based on the user’s role. To update these preferences, please contact support@insellerate.com.