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The first column indicates the type of call
inbound or outbound
The second column indicates if the call is successful connected or failed
If an outbound or inbound call is not successfully connected, the call details will not be displayed in the call activity section
The third column displays the Talk time duration of the entire call
If a call’s talk time is under 30 seconds, the talk time duration is displayed as 00:00:00
If the call’s talk time is greater than 30 seconds, the actual talk time is displayed
The talk time is displayed as a hyperlink only if the Ytel Phone recording permission is ON for the org
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Filter type of each column
Column Name | Column Filter Type |
|---|---|
Talk Time | Number |
Date | Date+time |
Phone | Multi+search |
By | Multi+search |
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Click on the talk time hyperlink will display a call recording popup
The popup plays the recording of the call from being dialed/placed to the end of the call
This is the reason the recording time may differ slightly from the call talk time in the call activity section
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