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Steps:
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To view the call records, click any call count in the Total Calls column
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. The Call Records popup will
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open.
The phone numbers
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appear as
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blue
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hyperlinks if phone permissions are On for the user
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. These numbers are available for click-to-
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call.
The
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Talk Times column displays the individual call times per campaign and should match the talk times in the
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Call Activity section of the leads in the campaign selected.
The total number of call records in this Call Records popup should match the lead count in
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the Marketing Report.
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Columns and
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Filter Type of Each Column in Call Records
Column Name | Column Definition | Column Filter Type |
Date | The date/time on which the phone call was made | Date+time |
Phone | The phone number to or from which the call was made | Multi+search |
Talk timeTime | Total call duration of the call (HH:MM:SS) | Number (seconds) |
Current Status | Current status in inflow inFlow the lead is in | Multi+search |
Last activityActivity | Current activity of the status in inflow inFlow the lead is in | Multi+search |
Campaign | The campaign to which the lead belongs | Multi+search |
Borrower Email addressAddress | The lead’s email address | Multi+search |
Loan rateRate | Loan rate decided for the lead as mentioned in inflowinFlow | Number |
Loan balanceBalance | Balance loan amount as mentioned in inflowinFlow | Number |