All incoming and outgoing calls of each lead are listed within the Call activity Activity section on the right side of inflow
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inFlow.
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Columns
The first column indicates the which type of call
inbound or outboundit is.
Inbound
Outbound
The second column indicates if the call is successful connected or failed. If an outbound or inbound call is not successfully connected, the call details will not be displayed in the call activity section Call Activity section.
Connected
Failed
The third column displays the Talk time Time duration of the entire call.
If a call’s talk time is under 30 seconds, the talk time duration is displayed as 00:00:00.
If the call’s talk time is greater than 30 seconds, the actual talk time is displayed.
The talk time is displayed as a hyperlink only if the Ytel Phone recording Recording permission is ON On for the org
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organization.
Column Name | Column Filter Type |
|---|---|
Talk Time | Number |
Date | Date+time |
Phone | Multi+search |
By | Multi+search |
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Call Recording
Click
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the hyperlinked
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Talk Time to display a call recording popup.
The popup plays the recording of the call from
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the time it is dialed/placed
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through the end of the call
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. This
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may cause the
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call’s recording time
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to differ slightly from the
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call’s talk time in the
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Call Activity section.
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