...
Column Name | Description |
|---|---|
inLead Campaign | Name of any inLead campaign with Inbound Call Routing turned on |
Campaign Number | Inbound number associated to the campaign |
Forwarding Number | Forwarding number associated to the campaign |
Distributed/Answered Calls | Calls answered by an agent via Inbound Call Routing lead distribution |
Missed Calls | Calls that were sent to agents but not answered, then sent to the forwarding number |
Other/ No Matching Agents Found | Call is sent to the call forwarding number |
Other/ Routed to Primary Agent | CallerID identifies call as an existing lead; call is routed to and answered by the primary agent |
Other/ No Caller ID/Blocked | Call is sent to the call forwarding number |
Other/ Borrower Hang-up | Inbound caller hangs up before call is answered or forwarded |
Other/Other | Calls that ended for an unknown reason |
Other/ Total Other | Total number of “other” calls |
Total Calls | All calls received an Inbound Call Routing number |