Content Comparison

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1. Select Inbound Call Routing Report from the inSight drop-down menu.
   

   

2. Select the report parameters from the Date, Branch, and Team/Agent drop-down menus.

   • Date: This defines the time period of the report; it always defaults to the current day when opened.

   • Branch: The user can select a specific branch for the report.

   • Team/Agent: The user can select a specific team or agent, or choose all of them for the report.
     

     

3. Click Run Report.
   

   

4. The Inbound Call Routing Report opens.
   

   

5. Click any of the hyperlinked report results to drill down for further details. In this example, clicking the “4” in the Missed Calls column for ICR Test in the inLead Campaign ID column opens the Missed Calls popup window. Clicking hyperlinked results in any of the popup windows allows the user to continue to drill down for further details.
   

   

   
   

   

   
   

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