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Column Name | Description |
|---|---|
Date | Datetime of call (Timezone should match the device of the user viewing the report.) |
Call Outcome | Outcome of inbound call |
Phone Number | Borrower phone number calling into the campaign |
TalkTime | Talk time of the call (HH:MM:SS) |
Agents Called | Number of agents called (Clicking on this hyperlink will show the list of agent names that were called. Blank will mean that no eligible agent was found to be called.) |
Current Status | Current status of the application |
Current Activity | Current activity of the application |
Campaign | Campaign name of the ICR phone number |
Campaign Phone Number | Campaign ICR phone number |
Borrower Name | Name on the application |
Borrower Email | Email of the application |
State | Property state of the application |
Winning Agent | Agent who answered the ICR call and connected to the borrower |
Winning Phone Number | Agent phone number that answered the ICR call at the time |
Current Primary Agent | Current primary agent of the application |