Content Comparison

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Select Email Report from the inSight drop-down menu.
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The Email Report page opens.
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Select the filters you would like to see on the report. (See the Email Report Filters table below.)
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Click Run Report. The report may take up to one minute to open based on the length of the time period and/or the number of email messages that were sent.
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The screen displaying the report data opens.
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Filters

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Filter

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(See the Email Report Columns table below for a description of the data contained in each column.)
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Users select options from the following filters when running an Email Report.

Filter	Description
Campaign	Filters by Campaign
Contact Type	Filters by the type of contact selected for the email May be Borrowersborrowers, Internal Team, Manual Entriesinternal team, manual entries, or Partnerspartners Borrower: Primary and co-borrower associated to an application Internal Team: Team members with an Insellerate account Manual Entries: Email addresses manually entered within the inTouch template Partners: External contacts associated to an application (real estate agents/referral partners)
Campaign	Filters by Campaign
Date	Defines the time period of the report Always defaults to the current date when first opened
Branch	Filters by Branch
Sender	Specifies the user who sent the email Team/Agent	Filters by team or agent Always defaults to All when first opened

The Email Report contains the following columns.

Column Name	Description
Campaign	Campaign - inTouch campaign name
Contact Type	Contact type of inTouch email (borrower or partner)
Path Name	inTouch path name
Task Name	inTouch task template name
Action Name	inTouch action template name
Email Template Name	inTouch email template name
Sent Count	Number of emails that have been sent out
Processed	Number of emails that have been processed by email service provider
Delivered	Number of emails that have been accepted at the receiving server
Open	Number of emails that have been opened/viewed by the recipient
Click	Number of recipients who clicked a link or performed some kind of email engagement within the email
Unsubscribe	Number of recipients who unsubscribes from mailings
Deferred	Number of emails that cannot immediately be delivered but have not been completely rejected Can send up to 72 hours later
Dropped	Number of emails that will not be sent to recipient Often caused if there is a spam contest or if recipient unsubscribed previously
Bounce	Number of emails that the server cannot or will not deliver to a recipient Often caused by outdated or incorrectly entered email addresses
Spam Report	Number of emails that were reportedly to have spam complaints

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Select any hyperlink number in the Email Report to open a detailed list of each email associated to the section. In this example, the email details for the Open column are displayed.
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Click the icon in the Preview column to view the content of a specific email.
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From the Email Details - Open window, click the lead containing the email whose activity you would like to view.
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The inFlow page opens. Click Script Summary.
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The Last Date Email Opened field will show when the email was last viewed.
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