The WebPhone settings will allow you to configure the WebPhone to personalize the options to fit your workflow best.
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How to access the WebPhone Settings
Open the WebPhone Panel
Click on the “Settings” icon
The WebPhone Settings Panel Opens
Making Adjustments to WebPhone Settings
Audio Device Settings Options
Audio input/output devices are the devices that the browser finds. If the user allows microphone access or headset/speaker access for their browser, options appear in the dropdown.
Audio Devices fields:
Audio Input- Select the device where you want to hear the call
Audio Output- Select the device where you want to use the microphone
Auto DTMF Settings Options
The Auto DTMF setting is for the WebPhone to auto-press a number when starting or answering a call. Users can enter any digit between 0 and 9. Users most commonly select '1' for the Click-to-Call, Ring All, and ICR features. Leaving the field blank disables this setting.
Auto DTMF fields:
Auto DTMF after answering an incoming call
Auto DTMF after the outgoing call is answered
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Setting the DTMF options will eliminate the need to press 1 when answering or calling a contact |
Ringtone Settings
The Ringtone Settings allow you some options on what you will hear when an inbound call comes into the WebPhone.
Click the dropdown to display the other Ring Tone Options
The default options will play the announcement “You have an inbound call waiting.”
There are two additional ring tones you can select to customize your ringtone.
Voicemail | Find Me Follow Me Options
The Voicemail | Find Me Follow Me options are there to manage what happens with an inbound call is missed or rejected through the WebPhone.
Voicemail: Voicemail is a traditional recorded message that plays to the caller. It then allows the caller to record a message.
Find Me Follow Me: The Find Me Follow Me option is the setting within the WebPhone that will forward calls to another number of your choice.
Voicemail | Find Me Follow Me Options toggle
The Voicemail | Find Me Follow Me Options toggle will switch between the voice mail selection or the call forwarding option.
Reset Settings
The reset settings option will reset all of the settings back to the defaults.
Saving your Web Phone Settings
Adjust the settings to your preferred settings
Click Save to set them as the defaults for ongoing use
