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Webphone Settings

Webphone Settings

Owned by Tristy Lee (Unlicensed)
Last updated: Oct 29, 2024 by Rebecca Kornblum
4 min read

Overview

The webphone settings allow you to configure the webphone to personalize the options to fit your workflow best. This article covers the following information about webphone settings:

How to Access the Webphone Settings

  1. Click the blue webphone button on the side of the screen to open the Webphone Panel.

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  2. Click the Settings icon.

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  3. The Webphone Settings Panel opens. The settings include three tabs: General, Call Handling, and Audio File.

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How to Adjust the Webphone Settings - General Tab

The General tab of the Webphone Settings Panel includes Audio Devices, Auto DMF, and Ring Tone settings.

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Audio Devices

Audio input/output devices are the devices that the browser finds. If you allow microphone access or headset/speaker access for your browser, options appear in the dropdown menus.

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The Audio Devices fields include:

  • Audio Input: Allows you to select the device from which you would like to hear the call.

  • Audio Output: Allows you to select the device from which you would like to use the microphone.

Auto DTMF

The Auto DTMF feature auto-presses a number when starting or answering a call. You can enter any digit between 0 and 9. Users most commonly select '1' for the Click-to-Call, Ring All, and ICR features. Leaving the field blank disables this setting.

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The Auto DTMF fields include:

  • Auto DTMF on after answering an incoming call

  • Auto DTMF on after the outgoing call is answered

Ringtone

The Ringtone settings provide options on what you will hear when an inbound call is received.

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Click the Phone Ringtone dropdown to display the other ringtone options. The default options play the announcement “You have an inbound call waiting.” There are two additional tones you can select to customize your ringtone.

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How to Adjust the Webphone Settings - Call Handling Tab

The Call Handling tab of the Webphone Settings Panel includes Unanswered Call Handling for inbound calls.

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Unanswered Call Handling

The Voicemail and Find Me Follow Me features helps you manage what happens when an inbound call is missed or rejected through the webphone. You can choose how to handle unanswered calls by applying either the Voicemail or Find Me Follow Me feature to a number (or numbers).

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Voicemail

Voicemail is a traditional recorded message that plays to the caller. It then allows the caller to record a message. See the Voicemail article for details.

Find Me Follow Me

The Find Me Follow Me feature forwards calls to another number of your choice. See the Find Me Follow Me article for details.

How to Adjust the Webphone Settings - Audio File Tab

The Audio File tab of the Webphone Settings Panel includes Record Audio and Audio Files sections for handling outbound calls. See the Prerecorded Voicemail for Outbound Calls article for details.

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Record Audio

Click the Record New Voicemail button to record a new voicemail message.

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Audio Files

New voicemail messages will appear in the Audio Files section once named and saved.

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Click the Play button to listen to a selected message.

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