Versions Compared

Version Old Version 9 New Version 10
Changes made by

Ardith Sinykin

Rebecca Kornblum

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Notifications on an Inbound Call

  1. Inbound calls alert

    The

    incoming

    Incoming Call Notification

    Panel Opens

  2. Notification displays: “Incoming call notification”

    Image Removed

  3. WebPhone Opens if closed

    Image Removed
    4. The selected Ringtone

    panel opens when a new call is received.

    Image Added

    • The WebPhone opens if it is closed.

      Image Added

  4. The selected ringtone from your WebPhone Settings will play.

    Image RemovedImage Added

...

How to Answer an Inbound Call

There are two options for answering an inbound call.

  1. Click the Answer button on the Incoming Call Notification

    Panel

    panel.

    Image RemovedImage Added

  2. Click the Answer button on the WebPhone.

    Image RemovedImage Added

...

How to

...

Hang Up a

...

Call

There are two options for hanging up an inbound call

  1. Click the Hangup button

    hangup

    on the Incoming Call Notification

    Panel

    panel.

    Image RemovedImage Added

  2. Click the

    hangup

    Hangup button on the WebPhone.

    Image RemovedImage Added

...

How to Reject an Inbound Call

  1. To reject an inbound call, use either of the hangup options.

  2. Rejecting When rejecting a call, route the call based on your VoiceMail Voicemail | Find me Me Follow me Me Settings.

Expand
titleExamples

  • If you have not set up a voicemail or forwarding number, the system will auto-route your call to your Insellerate Work Number from your user profile.

  • If you set up a Voicemail as your preferred unanswered option, the call will go directly to your voicemail.

  • If you set up a Find me Me Follow meMe number, the unanswered call will forward be forwarded to the number you identified.

...

Call Time-Outs for Inbound Calls

  1. The call time-out setting is 60 seconds

  2. Once a call times out it will route the call based on your VoiceMail | Find me Me Follow me Me Settings

Expand
titleExamples

  • If you have not set up a voicemail or forwarding number the system will auto-route your call to your Insellerate Work Number from your user profile.

  • If you set up a Voicemail as your preferred unanswered option the call will go directly to your voicemail.

  • If you set up a Find me Me Follow meMe number the unanswered call will forward to the number you identified.

...

Settings for Inbound Calls

The WebPhone Call Settings must be set to Online to receive inbound calls.

...

Learn More About How to Use the Web PhoneWebPhone