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B2C Object ID does not exist in User Table on the insellerate database but user exist in AAD
Sometimes user will get this error.
Delete in AAD, have user try again (needs DI or DEV)
If the user still cannot get in after multiple attempts, please reach out to a DEV.
Sometimes user will see this error
The isActive column of the User Table on the insellerate database is set to 1
Login redirects to login is a side effect of this
If it is not set to 1, update it to 1 (needs DI or DEV)
SSO user account is provisioned in the client’s SSO tenant
Login redirects to login is a side effect of this
Check that the email address in the User Table and User Profile table match
If they do not match, find out what the correct email is, and update accordingly. (needs DI or DEV)
Ask the client’s IT team to check that the email address/user account is provisioned in the client’s SSO tenant.
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