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A custom filter is required to be built before using a Custom Queue or Preset Report. |
Create a Custom Filter
Note: The user must have the appropriate Administrator permissions to perform this task.
Click the Admin tab.
Click Custom Filter from the Admin dropdown list.
The Custom Filter (Manage and Edit Custom Filters) window opens.
Click Add to add a custom filter.
Note: Clicking the icon in the Filter column opens the Filter Summary which displays all of the filter information for that custom filter. See the Filter Summary section at the end of the article for details.
The Custom Filter (Create Add Custom Filter) window opens allowing the user .
This window allows users to create data filters. The data filters determine what information will show in the custom queue or preset report being created.
All organization application fields are available to filter the applications based on the lead’s data in the selected field. (See the Application Fields article for details.)
Additional information and examples on how to complete the data filters are found in the Triggers and Setting Up a Continuous Path Regardless of Status articles
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Enter the filter name in the Name field.
Enter a description and branch association if desired. These are not required.
Click Add New Trigger.
The In the Trigger Setup section opens. Enter , enter a name for the new trigger in the Name field. The name will appear in the Trigger(s) field section to the left.
Click Add New Filter.
- The
In the Filter Setup section opens. Select a filter type , select a filtering option from the Filter Type dropdown list.
Add a description if desired. This is not required.
The selected filter type will appear in the Trigger Setup/Filter(s) section.
Complete the information fields in 
In the Filter Setup section, select the send data from the Send dropdown list.
In the Filter Setup section to create the data filter.
Click Add once the data filter (or additional filters) is/are added.
, select the status type(s) from the Status(s) dropdown list.
Each selected status will be listed.
Select an activity(s) for each selected status.
Click Add when the filter data is complete.
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Filter Summary
Users can view all of the filter information for a custom filter by clicking the icon in the Filter column on the Custom Filter/ Manage and Edit Custom Filters window. A Filters popup window opens displaying all of the information.
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