Overview
The WebPhone webphone settings allow you to configure the WebPhone webphone to personalize the options to fit your workflow best.
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This article covers the following information about WebPhone webphone settings:
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How to Access the
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Webphone Settings
Click the blue WebPhone webphone button on the side of the screen to open the WebPhone Webphone Panel.
Click the Settings icon.
TheWebPhone Webphone Settings Panel opens. The settings include three tabs: General, Call Handling, and Audio File.
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How to Adjust the
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Webphone Settings
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- General Tab
The General tab of the Webphone Settings Panel includes Audio Devices, Auto DMF, and Ring Tone settings.
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Audio Devices
Audio input/output devices are the devices that the browser finds. If the user allows you allow microphone access or headset/speaker access for their your browser, options appear in the drop-down dropdown menus.
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The Audio Devices fields include:
Audio Input: Allows you to select the device from which you would like to hear the call.
Audio Output: Allows you to select the device from which you would like to use the microphone.
Auto DTMF
The Auto DTMF settings allow you to auto-press a number when starting or answering a call. You can enter any digit between 0 and 9. Users most commonly select '1' for the Click-to-Call, Ring All, and ICR features. Leaving the field blank disables this setting.
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The Auto DTMF fields include:
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Auto DTMF on after answering an incoming call
Auto DTMF on after the outgoing call is answered
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Ringtone
The Ringtone settings provide options on what you will hear when an inbound call is received.
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Click thePhone Ringtone drop-downdropdownto display the other ringtone options.
The default options play the announcement “You have an inbound call waiting.”
There are two additional tones you can select to customize your ringtone.
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How to Adjust the Webphone Settings - Call Handling Tab
The Call Handling tab of the Webphone Settings Panel includes Unanswered Call Handling.
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Unanswered Call Handling
The Voicemail/ and Find Me Follow Me feature features helps you manage what happens when an inbound call is missed or rejected through the WebPhone. The toggle switches between the Voicemail selection and the webphone. You can choose how to handle unanswered calls by applying either the Voicemail or Find Me Follow Me (Call Forwarding) option.
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feature to a number (or numbers).
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Voicemail
Voicemail is a traditional recorded message that plays to the caller. It then allows the caller to record a message. See the How to Set Up Voicemail article for details.
Find Me Follow Me
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The Find Me Follow Me
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feature forwards calls to another number of your choice. See the How to Use Find Me Follow Me article for details.
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Voicemail Inbound Call Timeout
Enter a number between 5 and 60 in the Voicemail Inbound Call Timeout field. This allows you to choose the length of time that the phone will ring before the call goes to voicemail. You can set the time anywhere between 5 and 60 seconds.
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Reset Settings
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Learn How to Use the WebPhone
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How to Adjust the Webphone Settings - Audio File Tab
The Audio File tab of the Webphone Settings Panel includes Record Audio and Audio Files sections. See the Audio Files article
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Click the Record New Voicemail button to record a new voicemail message.
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The new message will appear in the Audio Files section when it is named and saved.
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Click the Play button to listen to a selected message.
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