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Clicking on any of the counts will display the Leads Details popup. See the Leads Details article for details.
Columns
Column Name | Column Filter Type | Description |
|---|---|---|
New | Number | All new leads assigned to the agent regardless of status |
Internal Transfer | Number | All leads that belong to a campaign marked as Internal Transfer |
Assigned | Number |
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Includes all leads |
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assigned to the agent via distribution or reassignment, minus the agent’s new leads and open takes | ||
Open Takes | Number | All leads that were open leads and were taken from |
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Open Leads section or Global Search | ||
Total Received | Number | A total of all the previous columns per agent |
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Filter type of each column
Column Name
Column Filter Type
New
Number
Internal Transfer
Number
Assigned
Number
Open Takes
Number
Total Received